Frequently Asked Questions
Answers to the questions we hear most. Every service page also has its own specific FAQs.
General questions
What is Corporate Car Hire?
Corporate Car Hire is a trading style of Cocoon Vehicles Limited, offering business car and van subscriptions, flexible leasing and fixed short-term leasing across the UK, via a partnership between Cocoon Vehicles and a Leeds-based vehicle provider.
What areas do you cover?
We cover the whole of the UK, with particular strength across London, Yorkshire, Derbyshire, Nottinghamshire and Staffordshire.
What’s the difference between a subscription, a flexible lease and a fixed short-term lease?
Subscriptions and flexible leases are rolling agreements you can extend or end with notice, with rental, maintenance, road tax, warranty and breakdown cover all included — you only add insurance and fuel. Fixed short-term leases run for an agreed term (typically 6–18 months) with a set initial rental; maintenance is optional and some contracts cannot be extended.
What do I need to provide myself?
On subscriptions and flexible leases, just fully comprehensive motor insurance and fuel or electricity. On fixed short-term leases, insurance and fuel are still required, and maintenance can be added if it isn’t already included.
Are your prices shown plus VAT or including VAT?
Business pages default to prices plus VAT, as most business customers reclaim VAT; you can switch to prices including VAT at any time using the toggle above the vehicle listings.
What is the documentation fee?
Documentation fees start from £295 plus VAT (£354.00 inc. VAT) and may vary by underwriter and contract type. The exact fee for your agreement is confirmed before you sign anything.
Is a deposit required?
Some agreements require a refundable deposit, set by the underwriter as part of the credit assessment — this will be confirmed as part of your quote.
How do I return a vehicle?
Give us 5 working days’ notice for a subscription or flexible lease, or contact us ahead of your fixed lease end date, and we’ll arrange collection. Vehicles should be returned in line with our published return standards.
Can I enquire about more than one vehicle at once?
Yes — tick the heart/checkbox icon on any vehicle card to add it to your enquiry list, then submit one enquiry covering every vehicle you’ve shortlisted.
How quickly can a vehicle be delivered?
Lead times vary by vehicle and are shown on each vehicle card. Our in-stock vehicles page shows vehicles available for the fastest delivery.
Do you offer electric and plug-in hybrid vehicles?
Yes — see our electric cars and plug-in hybrid cars pages, and our dedicated salary sacrifice section for employee EV benefit schemes.
What if my business doesn’t meet standard credit criteria?
Our non-status leasing route uses specialist underwriters who assess applications individually. It is not suitable for bad credit, CCJs or adverse credit history.
Not sure which option is right for you?
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